Shipping & Returns
Returns Policy
All returns require approval and a retail manager. Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please wait for approval before sending back merchandise.
The Dragon's Lair will accept returns on all unopened products within 14 days of the delivery date. The Dragon's Lair does not cover shipping costs on returns. All returns are subject to a 15% restocking fee. The restocking fee is waived if store credit is elected as the refund method.
Items sent to incorrect addresses or returned to our warehouse will be refunded and are subject to a 15% restocking fee. Any shipping fees will not be refunded.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Due to the volatility of the collectible gaming market, we are unable to accept returns on singles, including Magic The Gathering and Star Wars Destiny. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. If you feel this applies to a card you have purchased, Contact Us within 3 days of delivery to resolve the issue via exchange or refund. Please wait for approval from our customer service team before sending back any merchandise.
Exchanges
The Dragon's Lair does not accept exchanges on sealed products.
Missing or Stolen Packages
The Dragon’s Lair ships through multiple services (USPS, UPS, FedEx). We make sure to provide tracking for each order, which can be found in your order history on your account or through the email provided on your account.
Once a package leaves our warehouse it is in the hands of the shipping provider and we cannot provide more than the tracking information. Should a package be lost but the tracking shows it was delivered by the service provider, we recommend contacting the shipping provider for information.
If the package is stolen, it is recommended that you file a police report with your local police department.
Customers have 30 days from the delivery date shown in the tracking to Contact Us with any issues regarding lost or stolen packages.
Product Missing or Damaged
If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may Contact Us and we will be happy to assist you.
Preorders
Orders containing preorder items will be shipped when the full order is available to ship. Orders can be split into separate orders. If chosen to do so shipping rates on each order will be recalculated and additional shipping may need to be purchased.
Cancellation Policy
Once an order has begun processing by our warehouse a 15% restocking fee will be assessed on all cancellations. The cancellation fee may be waived if store credit is elected as the refund method. Shipping costs will not be refunded on cancellations.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We reserve the right to refund an order at any time for any reason.