Shipping & Returns
All returns require approval and a retail manager. Please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Please wait for approval before sending back merchandise.
The Dragon's Lair will accept returns on all unopened products within 14 days of the delivery date. The Dragon's Lair does not cover shipping costs on returns. All returns are subject to a 15% restocking fee. This restocking fee only applies to the items returned. The restocking fee is waived if store credit is elected as the refund method. Shipping costs will not be refunded on items that are being returned.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Due to the volatility of the collectible gaming market, we are unable to accept returns on singles. The only exception to this policy is if you have received a card in a condition inconsistent with the guidelines of our Grading Policy. If you feel this applies to a card you have purchased, Contact Us within 3 days of delivery to resolve the issue via exchange or refund. Please wait for approval from our customer service team before sending back any merchandise.
The Dragon's Lair does not accept exchanges on sealed products.
Product Missing or Damaged
If a sealed product contains missing or damaged parts, you will have to contact the manufacturer to correct the problem. If you need help finding the contact information for the manufacturer, you may Contact Us and we will be happy to assist you.
Once an order has begun processing by our warehouse a 15% restocking fee will be assessed on all cancellations. The cancellation fee may be waived if store credit is elected as the refund method.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We reserve the right to refund an order at any time for any reason.